UX Design – Maximising the Value of Scientific Software in Life Science R&D

This article discusses the often-overlooked importance of user experience (UX) in scientific software used within life sciences research and development. Despite significant investments in UX for external-facing products, many organizations neglect the usability of internal tools, leading to frustration and inefficiency among researchers. The authors highlight findings from a Pistoia Alliance initiative, revealing that nine leading biopharmaceutical companies have varying levels of UX investment and team composition. The article emphasizes that effective UX design can enhance productivity and collaboration, presenting a case study from Novartis to illustrate the impact of improved software usability on scientific workflows. It concludes by advocating for a shift in organizational priorities to recognize and invest in the UX of internal scientific software.